IVR

Interactive Voice Response, or IVR for short, is an automated system that allows customers to find the right department for their enquiry, to self serve and to make secure payments 24/7. Having an IVR cloud based call centre empowers better resolutions by giving customers control of the interaction.

Daniel Harding

Daniel is the Founder and Director of Kaizn, an independent CX technology advisor and implementation partner. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become a trusted partner for contact centres across Australia and New Zealand. Daniel is committed to helping businesses cut through complex CX and contact centre technology to achieve real, measurable results

case studies

How Advance Impact launched a fundraising contact centre from scratch partnering with Kaizn

Advance Impact launched a scalable tele-fundraising contact centre, onboarding 10+ clients and delivering 160,000+ donor interactions using MaxContact CCaaS.

June 5, 2023

Kaizn

How That’s Intelligent scales outbound campaigns partnering with Kaizn

Learn how That’s Intelligent doubled agent call volumes, increased campaign capacity by 65%, and saved 2–3 hours a day by replacing manual dialling and reporting with MaxContact, implemented by Kaizn.

September 2, 2026

Kaizn

From manual dialling to a modern contact centre: Thomas Direct's partnership with Kaizn

Kaizn advised Thomas Direct on modernising tele-fundraising, implementing MaxContact to increase connected calls by 125% and reduce cost per seat by 25%

August 20, 2023

Kaizn

KAIZN CX

KAIZN Reach

KAIZN AI

KAIZN Essentials

IVR

IVR

case studies

How Advance Impact launched a fundraising contact centre from scratch partnering with Kaizn

How That’s Intelligent scales outbound campaigns partnering with Kaizn

From manual dialling to a modern contact centre: Thomas Direct's partnership with Kaizn

Transform your
customer service.

case studies

How Advance Impact launched a fundraising contact centre from scratch partnering with Kaizn

How That’s Intelligent scales outbound campaigns partnering with Kaizn

From manual dialling to a modern contact centre: Thomas Direct's partnership with Kaizn

Transform your customer service.

Transform your
customer service.