PrIvacy Policy

Credible Contact Solutions Australia PTY LTD trading as Kaizn is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.wearekaizn.com, from your website, from media and publications, from other publicly available sources, and from cookies. and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Credible Contact Solutions Australia PTY LTD will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

info@kaizn.au

1300 570 703

What is a Cookie?

A cookie is a small file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used.

Types of Cookies

Session – A session cookie exists only when you are reading or navigating the website. Upon closing the web browser, these cookies are usually removed.

Persistent – A persistent cookie exists on your computer until a future date; for instance, the cookie expiry date could set as 1 year, and each time a website is accessed over this period, our website will access this cookie.

Third Party – These are implemented by third party websites with the aim of collecting certain information to carry out various research into behavioural, demographic and other analytical information, which we use to deliver the best possible user experience.

Cookies Used

The cookies used on our website are as follows

Jsessionid
Preserves users states across page requests
Third Party
Session

Phpsessid
Preserves user session state across page requests
Third Party
Session

Rc::a
This cookie is used to distinguish between human and bots. This is beneficial for the website, in order to make valid reports on the use of the website
Third Party
Persistent

Rc::b
This cookie is used to distinguish between human and bots.
Third Party
Session

Rc::c
This cookie is used to distinguish between human and bots.
Third Party
Session

_adicookiecheck
Used to generate statistical data on what pages the user has visited and how often an ad click leads to successful enquiry
Third party
(Consent)
Session

_utm.gif
Google analytics tracking code that logs details about the visitors browser and computer
Third Party
(Consent)
Session

_utma
Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit
Third party
(Consent)
2 Years

_utmb
Registers a timestamp with the exact time of when the user accessed the website. Used by google analytics to calculate the duration of the website visit
Third party
(Consent)
1 Day

_utmc
Registers a timestamp with the exact time of when the user leaves the website. Used by google analytics to calculate the duration of a website visit
Third Party
(Consent)
Session

_utmt
Used to throttle the speed of the requests to the server
Third party
(Consent)
1 Day

_utmz
Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics
Third party
(Consent)
6 Months

_hijdq
Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
Third Party
(Consent)
Persistent

_hjincludedinsample
Determines if the user’s navigation should be registered in a certain statistical place holder.
Third Party
(Consent)
Session

_ir
Collects information on visitor behaviour on multiple websites. This information is used on the website in order to optimise the relevance of advertisement
Third Party
(Consent)
1 Day

Ads/ga_audiences
Used by google AdWords to re-engage visitors that are likely to convert to customers based on the visitors online behaviour across websites.
Third Party
(Consent)
Session

NID
Registers a unique ID that identifies a returning users device. The ID is used for targeted ads.
Third party
(Consent)
Persistent
6 Months

_hjTLDTest
Determines if the users browser has cookies enabled or not. Used by HotJar
Third Party
(Consent)
Session

AdiLP
Used in conjunction with jessionsid – Used by Responsetap
Third Party
(Consent)
1 Day

adiS
Used in conjunction with jessionsid – Used by Responsetap
Third Party
(Consent)
1 Day

adiV
Used in conjunction with jessionsid – Used by Responsetap
Third Party
(Consent)
1 Year

adiVi
Used in conjunction with jessionsid – Used by Responsetap
Third Party
(Consent)
1 Day

How do you disable Cookies?

You can choose to accept or decline the usage of these cookies when visiting our website. Most web browsers will also automatically accept cookies, if this decision is not presented to you as a visitor, below is a few links to commonly used browsers and how to completely disable or manage cookie settings

Keep in mind if you disable the use of certain cookies you may not experience the full functionality of the website.

Mozilla Firefox

Click here to learn more about the “Private Browsing” setting and managing cookie settings in Mozilla FireFox

Google Chrome

Click here to learn more about “Incognito” and managing cookie settings in Google Chrome

Microsoft Edge

Click here to learn more about managing cookie settings in Microsoft Edge

Internet Explorer

Click here to learn more about “Inprivate” and managing cookie settings in Internet Explorer

Safari

Click here to learn more about “Private Browsing” and managing cookie settings in Safari